J N.

My daughter is having a major issue. Yesterday one of her clients got about 10 emails from care saying they were "refunding the monies paid" to my daughter and then she (the client) tried to access her account and it is gone. Doesnt even recognize her email address. She had paid for a full year. She alerted my daughter of the problem and then my daughter tried to access her account and it is also gone. They both have been in touch with Care.com and have been given no answers. My daughter had many excellent reviews and a 5 star rating. They sent her job alerts yesterday that she replied to and now has no access and looks foolish for not being able to get back to people. Luckily she has many jobs already, but they are ruining her reputation with her not being able to reply if people tried to contact her. Also have seen all the terrible reviews here and elsewhere. It is scary and fraudulent. Maybe a class action lawsuit needs to be brought against them. I see many other people on here with the same issue. It is disgusting and I am going to take it to the BBB of their state and check with my friend who is a lawyer. PS Another of my daughter's clients did her OWN paid background check on her (my daughter) and it was 100% clean. So there is no reason at all she should have had her account removed. Not that anyone at all will tell her why her account is missing. Same with the woman she sits for. It is a travesty.