Unfortunately, you have to "chat" with a representative before you can get your certificate and all they do is ask you the questions you already answered, give you the tips you already read in the earlier sections, and literally draw out asking you the questions so you can proceed. It took me well over an hour because "Calvin" asked me one question every 2 minutes. And basic questions like "are you enjoying the course?" Seriously, every answer was yes, no, thank you. A complete waste of time and it has the audacity to be the law. *Insert facepalm*