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J M.

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Experience: Business, Law & Government

Member since February 2018

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    0

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1 Review by J

2/13/18
I was a new customer this year and thought integrating from my Intuit products might be easy but turned into a nightmare. The import tool would not import new data but would only import the incorrect file even after deleting the file. Called customer service and they were very little help as they could hardly understand the nuances of technical communication required to explain the problem. Finally blocked the submissions but they did not tell me that there was no way to stop the incorrect 1099 copies going to the recipients. Recently found this out when recipient for two 1099s for the same amount, one from tax1099 that I had blocked/ canceled. E-mailed their customer service today and got a reply that basically said if I was too stupid to use their tool I was at fault. DO NOT USE THIS SERVICE - they may be an Intuit partner but they are not reliable and cause more issues than their service resolves!
tomz8
Ed P. – Tax1099 Rep
Hi, J.M. -

We're so sorry to hear that you had a bad experience with us! The import process can be difficult to initiate, and we're sorry that you had difficulties with it. I'm also very sorry that our customer support wasn't able to provide you the help you needed. For future filings, please live chat with us, and we'll help you get the mapping and import set up.

When you select USPS mailing, those requests are processed immediately. This is to make sure your vendors get their forms as soon as possible. We alert you to this when you select the USPS option. Additionally, PDF's of your forms are available to view and edit before submission - I would suggest that you take a look at these before submitting a filing.

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