J M.

DO NOT EVER order from their "marketplace". These vendors simply steal your money, and NewEgg just assists them in the process.

I ordered products shown as in stock from a "vendor" - HotDealz4Less. So right off the bat, my fault, just look at the name of the vendor. Nothing professional there for sure.

They took two weeks to ship a package, and they shipped the cheaper version with a similar part number. After waiting a total of 3 weeks to receive this (keep in mind, could have bought from Amazon and had it in two days!), it took another week to get a return label.

I shipped it back, they received the return in 4 days. It's been two more weeks, and nothing. No refund. I've tried contacting the "vendor" directly, contacting NewEgg through every means possible with the constant "Give us the tracking information and we'll look in to it" followed by days later "Please give the vendor more time to process your return". ARE YOU SERIOUS? These people stole my money a month and a half ago, I've never been shipped the product I ordered, they received the wrong items they shipped me back almost 2 weeks ago. What could possible be the rationale that they need more time to process the return?

NEVER, I mean N-E-V-E-R again. If NewEgg was the last place on earth left to buy a product, I'd live without. They will never receive another penny of my business.

BUYER BEWARE! Look at the reviews here, I'm far from alone in this experience of absolutely ABYSMAL customer treatment.

DO NOT EVER order from their "marketplace". These vendors simply steal your money, and NewEgg just assists them in the process.

I ordered products shown as in stock from a "vendor" - HotDealz4Less. So right off the bat, my fault, just look at the name of the vendor. Nothing professional there for sure.

They took two weeks to ship a package, and they shipped the cheaper version with a similar part number. After waiting a total of 3 weeks to receive this (keep in mind, could have bought from Amazon and had it in two days!), it took another week to get a return label.

I shipped it back, they received the return in 4 days. It's been two more weeks, and nothing. No refund. I've tried contacting the "vendor" directly, contacting NewEgg through every means possible with the constant "Give us the tracking information and we'll look in to it" followed by days later "Please give the vendor more time to process your return". ARE YOU SERIOUS? These people stole my money a month and a half ago, I've never been shipped the product I ordered, they received the wrong items they shipped me back almost 2 weeks ago. What could possible be the rationale that they need more time to process the return?

NEVER, I mean N-E-V-E-R again. If NewEgg was the last place on earth left to buy a product, I'd live without. They will never receive another penny of my business.

BUYER BEWARE! Look at the reviews here, I'm far from alone in this experience of absolutely ABYSMAL customer treatment.

See below for update__________________________________________

Ordered an Epson projector from them on 10/11/2015. Credit card was charged instantly. Their site showed the item as "In stock - ships within 24 hours". 3 days later, still no shipment ackowledgement. I emailed their customer service and got "I'm sorry, the product is not in stock due to high demand, but we placed the order with Epson to have shipped direct to you and you should have within a week". Week and a half later, still nothing. Check ProjectorPeople.com website and it shows "In stock - ships within 24 hours". I email asking if mine has shipped? Response "We received in about 5 units last week but Epson was supposed to ship yours direct to you. Epson didn't ship your order yet. They are telling me now Mid-November.".

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The same day I posted the above review I was contacted and assured the projector would be overnighted to me. It is the following day and I did receive the projector as promised.