I have never had issues with payouts, but the site is essentially designed to allow you to run up a decent balance then lose it back. If you can master every game and stop while you are ahead, you can do well, if you play one game until you are great you have to keep beating people who are marginally better each time, meaning you have less of a chance of winning unless you are improving at a faster rate than your hundreds of opponents at large. I put in $20 once, lost it all then $20 again. I have now pulled out $250 and $300 after winning in almost every game. Sad thing is, now I'm to the point where I am playing at high levels at every game and not beating many people anymore. I may have maxed out my winning potential. They have been fair at refunding as well. No real issues at all other than the ones mentioned above.