I ordered a paper on March 19,2020 but due to an error about single space and double spaced paper, the price went up over $600 so I decided to cancel the order. That part was easy but actually getting the refund has been a big pain in the butt. I contacted support and they said that they gave me the refund but when I looked at my bank statement, they had refunded me then taken the money out again plus an international exchange fee of $2.03 all on the same day. So, basically trying to trick me into thinking I received a refund when actually I didn't, which I told to their support agent with a screenshot explaining my statement and how the totals prove they never refunded me. It is now April 13,2020 and they said on April 2,2020 that my refund would take 3-5 business days and if not then to contact my bank, I still have received nothing! Why would it be my bank's fault that I haven't received the refund back when it was proven that they are able to refund me but have chosen not to. They are a bunch of scammers and I didn't even actually use the service and they still won't give me my $200 back.
BEWARE! SKETCHY! Be prepared to lose money and potentially never get it back!