I ordered a paper on March 19,2020 but due to an error about single space and double spaced paper, the price went up over $600 so I decided to cancel the order. That part was easy but actually getting the refund has been a big pain in the butt. I contacted support and they said that they gave me the refund but when I looked at my bank statement, they had refunded me then taken the money out again plus an international exchange fee of $2.03 all on the same day. So, basically trying to trick me into thinking I received a refund when actually I didn't, which I told to their support agent with a screenshot explaining my statement and how the totals prove they never refunded me. It is now April 13,2020 and they said on April 2,2020 that my refund would take 3-5 business days and if not then to contact my bank, I still have received nothing! Why would it be my bank's fault that I haven't received the refund back when it was proven that they are able to refund me but have chosen not to. They are a bunch of scammers and I didn't even actually use the service and they still won't give me my $200 back.
BEWARE! SKETCHY! Be prepared to lose money and potentially never get it back!
Dear Client,
We are really sorry to hear that you were not satisfied with the service. I've checked your order ID and I see that you’ve received your full refund at 22nd of March. You even sent the screenshot from your bank statement confirming this to our support manager.
I want to apologize again for the situation occurred, we hope you will use our service again.
Alan, Customer Care Manager
Email: support@paperhelp.org
Toll-free: 1-888-318-0063