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Numerous problems-
You are unable to even speak with a live rep about your concerns. Every response I get back is from a bot! I have been waiting now two months which might very well be typical waiting time when ordering through this company BUT my biggest complaint is that My shipping information is all over the place and I have been given a tracking number and there is supposedly NO record of my order. THESE PEOPLE ARE SCAMMERS! BELIEVE ME, I AM TAKING THIS AS HIGH AS ONE CAN TAKE IT.
* DHgate attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Hi JL, We are sorry to hear that you did not receive your order. We checked your order however there was no shipping information found in the tracking site. It's great to know that you have already filed a dispute on this order, you did the best thing in reporting the merchant and getting a resolution on this issue. We are now waiting for your seller to confirm the proposal you submitted, in the event that your dispute reaches 5 days and there is no solution yet, please request for mediation so that we can take over the issue and solve it for you. Here's how you can request for mediation on this order: 1) Click "My DHgate " on the upper right corner of the page. 2) Click "My Orders" on the left side of the page. 3) Search your order number. 4) Click the link "View Return & Refund" at the right side of the order. 5) Click "Request DHgate Mediation" Your payment is still safe, this will not be released to your seller once you have confirmed the delivery of the goods. DHgate is not scam, we have had a lot of successful transactions in the past already. We are going to find out why the tracking number is invalid and punish the seller accordingly. We do not tolerate this behavior. We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com. Regards, Sil Customer Service Center DHgate.com