For non gold items purchased from them, i. E. power leveling and profession packages, their service was excellent. For gold buying however they have been consistently bad which is why I use other sites for buying gold. They rarely update their site and will only tell you they are out of gold stock After you pay them. Then they want you to keep checking back with them to find out if they have your gold in stock. Really bad service for gold buying. Despite their bad service, their gold prices are often higher than any other site. Fastwowgold is a much more reliable gold buying site imo.