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2 Reviews by J

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WeightWatchers

WeightWatchers

2/6/17

I signed up to weight watchers and paid upfront for 3 months, however I didn't really use it properly and was going to sign up again when I could afford it and give it another go. This month I logged into my bank to find that WW had taken £12.95 from my account and because of that I went into my overdraft and was charged by my bank. Furious I went onto the WW site to see in SMALL print that you will continue to be charged until you inform them of your cancellation. I am fed up of companies locking people in to contracts, it's not the way to do business! I emailed them asking for my money back and my bank charge to which they refused saying that it was in their terms and conditions. They only care about money, I mean what is £12.95 to them anyway, stupid as it's cost them a customer - how narrow minded!
They need to take a leaf out of Amazon's book who refund their loyal customers no questions asked. Keep your money and go and buy some diet/ exercise books where you won't have money automatically taken from your bank acccount!!!!!

Look Fantastic

Look Fantastic

1/19/17

I have used Lookfantastic for a while now as they offer some of the best prices, delivery is good etc and have always been happy to continue using them. However in November I ordered some face cream as a present for someone. When the order turned up it was a mascara. I contacted customer services straight away and said that I wanted a refund and to re-order the product that I wanted. There was absolutely no aplology, just a scripted email about how I would have to post the product back and then I would get my refund. By the way be very careful if this happens to you, they have lots of rules about sending stuff back and if you don't meet the criteria they can refuse to give you a refund. So I did everything they asked and sent it back. The face cream I wanted had gone out of stock, so I had missed out on that as a present and was not happy, again not one single apology that this had happened because of their mistake!
After a couple of weeks of not hearing anything I emailed them and kept getting the same message that they had not received my parcel, I was the one that was doing all the chasing. On 15th December I finally got an email saying that the parcel had arrived in the warehouse and I would get a refund in 3-5 working days. It took a month of me chasing them to get my refund and each time someone different would give me a different answer, it has not arrived yet (sent proof) it is still processing etc. By this time I was livid and yet again no apology, in fact they couldn't have cared less. In the end I went through my bank and filled out a form to show all my proof and that I had not yet had a refund. Surprise, surprise I got a refund a few days after filling out this form (over a month after they received the item back) I have learnt my lesson, cheap prices don't mean everything and until something goes wrong you don't know what a company is really like. I will never use them again and they have lost a very loyal customer. I will be paying more from now on for my products, but it's worth it to go to a company that actually cares about their customers. This is probably the most disgusting service I have had in a very long time.

J Has Earned 5 Votes

J K.'s review of WeightWatchers earned a Very Helpful vote
J K.'s review of WeightWatchers earned a Fraud Buster vote
J K.'s review of Look Fantastic earned 3 Very Helpful votes

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