Jj V.’s Reviews of Groupon & more

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1/15/15

I should have read the review before. I ordered a bag for wife on Jan 1 since then they have NOT even shipped the bag yet. I've contacted them twice and the customer support can't even tell you when they will ship the item. WASTE CUSTOMER TIME!

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DeeDee L. – Groupon Rep Over a year old

Hi JJ,

Thanks for taking the time to share your thoughts here on SiteJabber. I'm sorry your package hasn't shipped out yet and no one can provide you with an exact shipping date. Typically when you check out an expected shipping window is provided when you place the order and expected delivery dates are given on the order confirmation email that is sent. If for some reason the item doesn't ship during the timeframe expected, the customer service team should be able to escalate the issue to our fulfillment center and try and find out what the hold up is. From time to time items are delayed arriving from the manufacturer. Part of the reason we can offer such reasonable prices is because we don’t keep any inventory. Instead, we work directly with the manufacturers, who ship to us, and then we ship to you. If the items are delayed, we do very much apologize for that and we do try and get information to pass along to you if it is available.

I'd like to find out what the delay is with the bag you ordered and see if I can find out when it will get to you. Please send me a message with your order number and I'll be happy to look into this and help find a resolution. I look forward to your response and helping to resolve this issue. Thanks so much for being a part of Ideel.

Best,
Jason Faria
Director, Customer Service