J J.

Horrible delivery service!
They will ship your mattress even after you may die or delivery will take forever!

I ordered my mattress from US-Mattress and it has been more than two weeks what they guaranteed for delivery. They even didn't update the order status for a while so I had to contact them what happened to my order. They emailed me several days later and what they said was I called me once a week ago but they couldn't reach me out. I swear I have not received any calls, voice messages, texts, or even email regarding my order! If they were willing to ship my order then they had to contact me but they didn't.

I do not recommend US-Mattress at all. If you need a bed, then go to Costco. You will get same brand with higher quality for lower price.

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Updating.

I requested cancel my order and they said I have to pay the return shipping. I have never received my mattress and there's nothing I have to return. They even did not ship my order and tried to charge me return shipping. I have never seen this kind of stupid, irresponsible company in my life. If they charge me return shipping, I will definitely sue them and charge all the bills that I have to spend to cure my back and neck pain and carpet allergies that I got from sleeping on the floor while waiting the mattress delivered.

I also left their horrible delivery service issue on the website and they deleted the review. Do not believe their review on their website. They just delete all bad reviews and leave only good reviews to fool the customers. Irresponsible and dishonest company!