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They charge me $39.95 even if I did not sign up for VIP. The agent said once you purchase an item, you are automatically become a VIP member. I can skip the charge on the 1st-5th of the month by logging in to the website else they will charge the membership fee which is not refundable. I was not even aware that I was being signed up to the VIP program upon purchasing. Had I known, I would not bother buying. The agent said that the only option for me to get my $39.95 back is to use it to purchase an item or items but I can only buy items on regular price not those that are on sale. How is that getting my $39.95 back?
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I placed the order about a month ago and still have not received the product.
I ordered two pairs of shoes. One was too tight and other was too loose. They did not meet the...
Hello Jing,
We have a reputation for keeping our members happy and we want to make sure it is kept upheld. We’ll be sending you a private message now so we can get this resolved as soon as possible. Thanks!
Best,
Ivy