Used them for my husband's birthday since I live out of the country. I had two orders, flowers and card for the work and cake for the house on two separate days.
The cake was delicious my husband said but they called him. It was supposed to be a surprise for him. But other than that, the cake one was fine.
The flowers though, those were the main concern. I sent flowers to his work and delivery was 9am - 1pm but the person didn't get there until 2:00pm. They also NEVER pick up their phone! I called and called but never! I finally got some answers via email and some via chat support. But even on chat support, they kept leaving me on read and not responding.
The website also mentioned that they will "capture the moment" for you but none of that happens. Overall, I feel like they over promise and under deliver.
Only giving three stars because they made his special day special for me while I couldn't be there.