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Jim W.

Contributor Level

Total Points
80

1 Review by Jim

  • PartSelect

12/30/16

On Thursday evening December 29,2016 I called and ordered a part for our refrigerator. I explained our refrigerator was not cooling and needed the ASAP and offered to pay for expedited shipping and was told it would still take 5-6 because of the New Years holiday.
So I called the manufacture of our frig and was told they could have me the part by Saturday 01/01. So I ordered the part from them and immediately called PartSelect and canceled the order seeing as how it wasn't going to ship until the next day.
The customer serv rep said she understood and would cancel the order.
The following day 13/30/2016 I received an e-mail stating they had shipped my part. ( I WAS SHOCKED).
So I immediately called and the serv rep ( Joshua) answered and I told him I was upset and wanted to speak with supervisor.
HE HUNG-UP THE PHONE ON ME.
So I TRIED TO FIND CORPORATE CONTACT NOT MUCH THERE.
Must be hiding for a good reason.
They don't deserve the 1 star

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PartSelect H. – PartSelect Rep

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