I ordered tires and rims from CARID and they were back ordered twice. I requested to cancel the order and they refused sin the order was in process. My parts were back ordered but the order was in process?
Dealing with their customer service dept is a miserable experience. They are rude and lazy. I requested to speak with a CS manager multiple times during the process and was refused every time.
After my items finally shipped, I requested a delivery address change since I could not be home to sign. UPS approved this but CARID would not.
This is the worst company I have ever done business with. DO NOT BUY FROM CARID! Check online, every review site shows the same thing. They show up as Onyx when you try to find their BBB rating.
Dear Jim,
Thank you for the review you have posted for our store. We regret that your experience was so much disappointing. Please let me offer a worthy compensation to you.
Unfortunately, I was unable to locate your order by your name used on the current platform.
Please share the order number with me at alison.rh@carid.com, so I could verify the compensation amount.
Thank you!
Sincerely,
Consumer Relations Team at CARID.com