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Jim R.

  • 1 Review
  • 21 Helpful Votes
  • 0 Thank Yous

Experience: Reference

Member since May 2015

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1 Review by Jim

5/18/15
Subscribed and cancelled Spokeo after 1 day. Received a confirmation E-mail the same day. Saw a charge this month on my credit card for $14.95 reference Spokeo/Biz Shark. Called my credit card and they said the charge appeared for the past 13 months. Called Spokeo and they agreed that I had cancelled the service, however I did not cancel the Biz Shark add on service. I have never heard of this nor did I subscribe to this service. They agreed to refund 3 months so I am out $149.50. As a result I have filed fraud charges with my credit card company.
This is their business model so please be aware of their practices and understand what you are agreeing to. Most of all verify your monthly credit card charges. Not taking the time to verify cost me $150.
spokeoi
Spokeo I. – Spokeo Rep
Dear Jim,
We're sorry you feel this way and wish to explain. During the sign up process an offer for Bizshark was presented. We have a 2-step process in place to prevent any accidental sign-ups. On our promotion page, you would have been required to click on the check box, consenting to our Terms and Conditions. In that disclaimer, we state very clearly that you will be enrolled in a 30-day free trial and will be billed unless canceled before 30 days. Should you wish to decline this offer, we provide a chance to opt out of the offer very easily.
If you have any further questions or concerns regarding this matter please feel free to contact us at 1-888-906-0850. We're happy to help.
Sincerely,
Spokeo

Jim Has Earned 21 Votes

Jim R.'s review of Spokeo earned 21 Very Helpful votes

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