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1 Review by Jimmy

RockAuto

RockAuto

11/14/17

I ordered a kit on Monday to repair the heating on my daughter's car. I paid extra for next day delivery. Tuesday afternoon parts arrive. I'm very satisfied until I open the box and find most of the parts are missing. They wouldn't ship a complete kit until they had confirmation that the incomplete and useless kit they sent me was on its way back to them. A long story short, I got the complete kit Friday afternoon. The fact that I had spent extra for next day delivery for something that took 4 days to get to me due to their error fell on deaf ears. They did point out that they were being so kind as to ship the complete kit at no extra cost to me. My, how good of them. no offer of a small in-store credit or anything like that. Just a "It sucks to be you." Up- to this point, I've had nothing but good things to say about RockAuto.

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