At Columbia Missouri they will tell you to "GO TO WALMART" FOR TIRE REPAIR EVEN WHEN YOU HAVE PAID FOR ROAD HAZARD AT FIRESTONE, SO I WOULD SUGGEST FOR BETTER SERVICE AND A PLACE THAT WILL HONOR ROAD HAZARD TIRE REPAIR, DO WHAT FIRESTONE EMPLOYEES RECOMMEND GO TO WALMART, OR ANYPLACE BUT FIRESTONE IN COLUMBIA MISSOURI !!!!
I have Bridgestone Dueler H/L's on my car that I purchased from Firestone Complete Auto Care in Springfield MO. I was on the road to an appointment in Jefferson City Mo on 1 June 2017. My low tire light came on I checked and had a tire with a slow leak. I aired it up and looked up the closest Firestone Complete Auto Care to Jefferson City MO. It was in Columbia Mo. I went there and arrived at 5:45 pm. When I went in the sales Rep asked how they could help I explained "I got Bridgestone tires on my car and I have one with a leak. Without looking up my account to see if I had road hazard, which I do, or walking out to the vehicle he told me "I cannot fix it today, WALMART is open and maybe they can get you in". I was like "What?" He stated something like the following to justify his statement that I should go to WALMART "I have one mechanic working late already to get a car done, I have 2 other mechanics working on jobs that might be done by 7 when we close and I have a flat repair that is already here before you that we need to do, so we will not be able to get to you tonight, maybe WALMART can get it fixed for you"
I spent good money on road hazard when I bought the tires at Firestone Complete Auto Care to be told to "GO TO WALMART" to have a flat repair done.
That is the worst customer service experience I have ever had and I will definitely reconsider where I do business in the future!!!