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Jim L.

1
Level 1 Contributor
Minnesota, United States

Contributor Level

Total Points
390

About Me

I enjoy restoring vintage audio equipment

Interests

listening to music

4 Reviews by Jim

  • Monoprice

3/12/24

I ordered the bass guitar on Feb 7th. It arrived on Feb 10th. Packaging on the guitar was poor. Only thin cardboard with gig bag and absolutely no padding. Mine arrived with cardboard ripped open but the guitar appeared ok.
Only ONE color was available online. It was a Jamm Flamed Maple guitar. This is my first guitar. Mono price offers a learning course which is a joke a few free lessons then you have to pay which I don't plan to use after looking further into it. I purchased some books instead. When it arrived, it was the wrong color (Charcoal) or nearly all black. I would have perhaps taken a price reduction instead of sending it back, but they didn't offer that to me, and upon further investigation, the E string 13th or 14th fret was not right. When placing finger on fret it would fret out also the fret near it making an irritating buzzing sound. All the strings were way loose (out of tune). Not a big deal since I purchased a $ 5.00 tuner from them which worked great. I liked having the choice of 2 pickups and 2 knobs for volume and 1 for tone. However, a switch to toggle between them would have been nice also. The return process was a bit of a hassle. Many automated emails with instructions followed by the customer service rep emailing you something different. Automated email said I had to take the guitar with return label to the FED EX. Why should I? Then shortly after received an email from representative asking what time would work for a pickup (that's more like it). Not a huge deal but not "personalized" service by any means. Now I will have to take a day off work for the Fed Ex Drop off and wait for the replacement. The guitar was sent back on February 16 I received an email on Feb 23rd stating that I would receive a replacement. I received the replacement on February 27. AGAIN! The wrong color (charcoal) guitar. I contacted Customer service who said they would contact the management team and they would give me 15% off on my next order. I never received a response from management team. Also the 2nd time I returned the merchandise they kept asking for photo after photo of my purchase. Very annoying. I am sending it back not stealing it! Today is March 5. I will return this guitar once again and NO I won't be buying another. I left a review and it was never posted so that tells me they only post reviews that they want the public to see. Not the truth. Also the lady C.S. Was from Manilla and when I wanted to rake her over the coals for such horrible service for 2nd return I never received an email asking me to rate customer service. I purchased a guitar from Sweetwater was very happy. Monoprice has Terrible Customer service and not recommended.

Tip for consumers:
Products are ok customer service is awful they continually send wrong products. Temu is another Chinese company that I think is worlds better than Monoprice. Won't buy from them again

Products used:
none they sent the wrong item twice and returns were hard to deal with. Kept sending emails repeatedly asking for photos after I already sent them they wanted more.

  • GlassesShop

4/24/19

I bought 3
Pair of glasses for $ 200. One frame was good quality the other 2 had
Very cheap springs and one pair did not fit right. Glasses fell down low on my face making
Bifocals useless. I was disappointed to find that they only give % 50 of
Refund. Also took them nearly one month to get the glasses. Do yourself a favor
Don't buy from this store there are many other stores that are much better. The
Return policy is misleading first stating 90 days then telling you to read
Below. Now it is only 14 days and only 50%. Misleading and poor customer
Service! Don't buy from this place!

  • Kohl's

12/15/18

Went to Kohls today to purchase some Christmas presents. I was told my Kohl's Credit card had expired. I spent nearly 20 minutes while the clerk did an inquiry on me for credit application. I was then told I would not get the discounts so walked out and threw away my old credit card along with some more paperwork to fill out to reapply for credit. It seems I need the lousy credit card to get the discounts. Also for some odd reason my credit score went down 7 points because I was asking for a credit card! A card I had but was expired. The guy with cash finishes last. Kohl s is high priced to begin with so without the discount they are worthless to me. I will be doing my shopping at Wall Mart this year. A very disappointed customer at the Shakopee Minnesota location.

Jim

Jet
  • Jet

6/10/16

Site is fraudulent. Claim free shipping then you get to checkout. If your credit info is in your profile it orders right away and does not give you time to verify shipping and total charges ect. Crabby Patties for $ 13.00 and shipping is $ 6.00 that is ridiculous... Rep said they would give me free shipping on my order. Website didn't work and I was charged the extra $ 6.00 even though they gave me a credit they would not remove the charge from my credit card. Won't buy from this place again. Will tell all my friends also. Buy From Amazon and Ebay..

Jim Has Earned 10 Votes

Jim L.'s review of Jet earned 7 Very Helpful votes

Jim L.'s review of Kohl's earned a Very Helpful vote

Jim L.'s review of GlassesShop earned 2 Very Helpful votes

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