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I paid for expedited shipping. Even after 2 weeks when I was told I'd have my order by they still didnt process it. Then they refused to refund the portion of the order that it's there fault it's late. Customer service doesn understand anything you say and is horrible
Jim L.'s review of DressLily earned 7 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Jim，
We are sorry to hear that you were not satisfied with your order. This is definitely not the customer experience we want.
And we are very sorry for customer service behavior.
We always aim to offer our customers the best solutions to their issues in line with our policies.
Please check your account and reply to the ticket we have sent you about your issue.
Dresslily Customer Support Team