Jim K.

Placed an order on Friday, July 17,2020 for two small shutters. Received the confirmation later that day and had a question about how they sized it. Emailed the person who took the order... no response the entire weekend. Called Customer Service July 18, keep in mind you NEVER get through to a person. I left my number to have them call me back. That call came in about 2 hours later, I answered the phone and theY dropped the call, the line went dead. So I called them back and put the phone on speaker and just stayed on the line, another two hours plus of my life wasted. In the meantime I'm getting emails from them saying my order is now in production and it can't be changed! Finally someone answers my call, and I explain the situation. This person was in Sales and had to get someone else to help me. I speak with that someone, we confirm the measurements are correct and I say fine, keep the order as is in the system. My confirmation email said delivery would be between 8/14 and 8/19 - here it is 9/1 and no shutters and no idea what's going on. I have left the person who took my order a voicemail and three emails but of course, no response. Called customer service this morning at 11:10AM, again left my number for a call back, and it is now 4:20PM with again, no response. I can't stress enough looking elsewhere for your window treatments. My wife and I have always used Smith + Noble but I went with Just Blinds for this one because they are small bathroom windows and I thought I would give them a try. So sorry that I did... never again, so hope this helps if you're thinking of buying here. I can't stress enough NOT to use this company. I still don't even know if I have an order coming or not.