Member since January 2018
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They stole from (Charged me twice). I use the online order procedure, I was charge by their "Beyond Menu", I received a card alert from my bank.
Then I received a followed up phone call from Beyond Menu, trying to confirm my credit card and identity.
Beyond Menu then told me I would need to present my ID and CC to the driver for proof. The driver arrived, took my CC and typed my CC info into his phone that he was holding. WTF you type my CC into what? an app? or something else. I asked him what he was doing, he stated that this was standard and no info was kept, yeah right!
When he was finished, I received and alert from my bank that my CC was charged again!!!! I call my CC cancel my card (no I have to deal with changing my CC on all my recurrent charges) and have to call fraud back in 2-3 days to dispute the 2nd charge. Never again will I do business with Jade Palace or Beyond Menu
The shipping was delayed due inclement weather, yet they shipped during the biggest snow storm of the season (2017-18).
Other than the shipping very happy. We will see if the wine survived the cold, packed arrived when it was 19ºF. Wonder what it was when the wine was in the back of a non-heated panel van.
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Jim K.'s review
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