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After creating an account, and paying for a premium subscription, I logged out, and logged in about an hour later, the site then complained of 'suspicious activity' and I am blocked from the site. I have no idea what that would be about. Why it thinks I could be suspicious, No 'spammer' is obviously going to pay $33 for a membership, they are going to use the free account. All I did after creating my profile and buying a subscription was browse for 10 minutes. So there is nothing suspicious about what I was doing.
I would seriously reconsider sending them your money, as they may keep it and deny access, and there won't be anything you can do about it.
DON'T COUNT ON GOOGLE PLAY to help either. They will not refund my money even after requesting the refund within an hour of signing up and being blocked from the site. If I had paid with a credit card, the credit card company would immediately refund the money if they didn't provide the service. I paid with google play and a google gift card specifically to remain anonymous.
UPDATE: They are now saying my profile content is 'suspicious', this is complete nonsense, as it's the same profile as is on their own other site MPWH that has had no issue. They are demanding my drivers license to allow me to use the site. Why would anyone want to give their Drivers license to a site that is for STD's. If the site gets hacked, your drivers license and information will be stolen, and you could be outed to the public. Also a good reason not to put photo's on such a site, just email them to a potential match.
Them accusing me of suspicious activity is obviously not true.
I replied to the site that I am an ideal user, always respectful to everyone, you can see this by viewing my activity on your other MPWH site. I told them they need to give my money back or allow access to the site, and that I never agreed to give anyone my drivers license.
Update: Well, I was surprised, but they have fixed it, I now have access. I've updated the rating above. Hopefully these issues do not return.
Tip for consumers:
Sign up for this site anonymously - buy a google cash play gift card and use on google play. Keep in mind you may lose your money, but at least sites will not have your personal information. I wouldn't post personal photos, keep off the site and email them to users directly instead. Even beyond a companies reputation, any site can be hacked and info made public. Of course if you don't mind other knowing your health information, then don't worry about it.
Jim J.'s review of PositiveSingles earned 5 Very Helpful votes
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I've had an account on this site for years (probably 10 or more?) that I didn't interact with...
This app is garbage. Unless you pay $34 a month, anyone can message you from anywhere in the...
Positivesingles sets itself apart from other online dating platforms with its exceptional user-friendly policy. We understand the importance of customer satisfaction and strive to ensure a seamless experience for our users.
If you find yourself in need of a full or prorated refund within a reasonable time frame, or if you're unsatisfied with the service provided, Positivesingles offers convenient channels for resolution.
By contacting our customer service team at 1-416-628-1072 / 1-833-408-2593 (Toll-Free) or reaching out via email at support@PositiveSingles.com, you can initiate the refund process or seek assistance. Rest assured, Positivesingles is dedicated to addressing these inquiries promptly, with a commitment to resolving your concerns within 24 hours.
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Our customer service team is also available to provide detailed guidance on the refund process and can be reached at 1-416-628-1072 / 1-833-408-2593 (Toll-Free). We will gladly assist you in navigating any billing-related issues and provide the necessary support.
Positivesingles prioritizes the satisfaction of its users, and our user-friendly policy reflects this commitment. By providing accessible avenues for refund inquiries and timely assistance, our platform ensures our customers have a positive experience and can rely on the support offered.