I am amazed by the wonderful service of this company. I ordered toner online and received it promptly but both of the two cartridges I bought caused paper jams. I thought I was out 60 bucks but wrote them an email anyway and, to my surprise, they responded swiftly and effectively. As soon as it was clear that my toner cartridges wouldn't work, they sent me two replacements that worked perfectly within 24hrs. Wow! I always thought the internet was a place to go to get screwed over, I never expected to find a company that cares.