Jim H.

DO NOT USE THIS SERVICE (really they are a disservice) to paying customers. I bought two tickets to a Justin Timberlake for my wife for Christmas. Concert in Jan. In DC. Right side and in front of the stage on the first level of arena. When I got the link to download the tickets they were for a show in another city in April! I contacted customer service and they gave me a link to other tickets I could choose from. Great I thought. Well they tickets they gave me to choose from were behind the stage or on very highest level of the arena. I went to their web site and they were selling two tickets in the same section I bought mine but they would let me exchange for those tickets because they were more expensive than the two I bought in the SAME section! They said it's "policy" to replace for the same price but not the same view. They won't budge and you can't speak to a manager. This is a huge rip-off. NEVER use this service!