Jim F.

This is the second time I've ordered. I mistakenly ordered -3.75 & -4.00 instead of +3.75 & +4.00. My doctor indicated that he never received a confirmation request. Contact Lens King claims they faxed it and did not receive a response and that the law allows them to send the order if they do not get a response in 8-hours. This is DEAD WRONG. The law requires them to either confirm the prescription with the prescriber or obtain a copy of the actual prescription from the patient. They did not contact me to obtain a copy of the prescription and sent the wrong ones.

To make matters worse, when asked about comparing previous orders, the representative stated that they do not check previous orders because prescriptions can change. I pointed out that while a prescription may change somewhat, it is not likely to change from -3.75 to a +3.75 and that would indicate that a mistake is obvious. She just reiterated that they do not look at previous orders.

All in all, because they did not follow the law and require a copy of the prescription to be sent prior to sending the lenses, I'm now out a lot of money because they won't accept opened boxes for return.