I bought tickets for the 2019 Riot V tour, which was cancelled a week later. I received a partial refund for the tickets. When I questioned the lack of a full refund, I was told that the service charges are non-refundable. So I got charged for tickets that were never printed, that never even physically existed and that no one on their end ever handled. They get to keep the money for doing squat. Beware clicking on the terms and conditions, and not reading them. You have to agree to them before you can continue the purchase. My bad, but I'll never use them again.