Jim C.

I ordered $500 worth of 'performance material' hats with the intention of 3 larger immediate follow up orders. The hats arrived and after a single light use, it was discolored. This was odd, so I ran a follow up test by running it under pure water, and letting it dry over night. The picture below shows the discoloration from WATER after it was fully dried. When I asked how we could resolve this issue Joelle told me to find another hat supplier. Apparently it's unreasonable to expect a hat to not be discolored by pure water. Disappointed in the deceptive product description, but much more so in the customer service.