jimc1270

Jim C.

Contributor Level

Total Points
80

1 Review by Jim

10/21/21

I had been a loyal AT&T customer for 35+ years. I had a fire that destroyed my home. I suspended my service due to the fire. Every 6 months AT&T would start rebilling me. I had to explain that the house was not rebuilt yet. They would suspend for another 6 months. This went on for 18 months. The house is finished and I am ready to get service. Then a new bill charging me for the burned modem. Over 35 years of service and this is how AT&T wants to treat loyalty. I guess that works both ways. I am so disappointed in AT&T's lack of compassion.

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