I am a contractor and have purchased Thermosoft floor heating products several times during last 3 years. Everything was very smooth, products were delivered very fast, on time and right sizes. I am kind of surprised with one review here from Maria m... I guess sh... t happens with everybody and everywhere... Maybe I was the lucky one. Nevertheless, i liked the customer service, they were friendly and the products still works fine at all locations where i had them installed. If i have another client wishing to have radiant floor heating, i will buy from Thermosoft again.