Jilly M.

I purchased a pair of earrings that were shaped like small butterflies, what arrived was a pair of silver metal bows with white stones, I contacted customer service via email no phone number available and they sent me out a "replacement pair" problem is that they were not the earrings I ordered instead they were a pair of very small gold metal hoops. I again wrote an email and with no further discussion I was issued a refund.
I'm very disappointed in the lack of true caring customer service and the sloppy way they handled my order. I feel that the earrings were a bait and switch effort on the part of this company and totally unacceptable and probably illegal. The earring are still in the catalogue and being offered.
I am warning anyone who attempts to do business with these people to beware and if they start sending the wrong jewelry promptly report them and demand a refund.
Better yet don't do business with them and warn your friends.
My complaint is also on face book with photos.