Jill R.

BUYER BEWARE! I paid $US250 in total in mid November for what I thought were excellent tickets to the New York Ballet: The Nutcracker. According to posting Tracker on the booking receipt number that I immediately received at booking, printed tickets were to be delivered within 14 days to my home in Australia. The tickets NEVER arrived. I gave it a few more days. Had 2 chats online, which were not helpful. With one I was disconnected, the other woman kept telling me to ring, not understanding our time zone from Aust to US is very different. I gave up, thinking I deal with it when in NYC. 2 chats online were unhelpful, and I was dismissed with no follow up. I was told online that being a 'fan for fan' marketplace they would attempt to contact the seller. But then I was dismissed online, and could not reconnect. Very odd & unusual; I have never had this before with online sales. I had been stupid & not investigated Stubhub myself. Phone calls in NYC to Stubhub told me I should have contacted them within 7 days for the non delivery of the tickets; that Stubhub could do & would do nothing.
I did go to the ballet, in the hope that they might verify the seats from the booking reference number. But NO. The NYC Ballet Ticket office said they could not verify the seats as the booking receipt number had no allocated seats.
Oh, the ballet was superb, albeit a VERY COSTLY experience. BUYER BEWARE!