jill m.

I had booked a hotel stay in St. Louis but then tested positive for the coronavirus in Colorado. Priceline refused to refund my money. The alternative could have been me showing up to the hotel anyway and spreading the highly contagious virus all over the place (my symptoms are mild but I am positive) but Priceline doesn't care about the community. They care about money and lining their pockets. My customer service agent, Emma, was extremely RUDE. Horrible human. Emma... chat agent on the morning of 3-13-20, needs to be fired. It's bad enough I'm sick and then she is rude as could possibly be and actually disconnected the chat even though I wasn't finished. I waited 149 minutes to speak with a human. Condescending woman. Hardly decent customer service.

The product that I ordered (a Mophie) did not work right out of the box. Never even powered on. However, that really wasn't the issue. Things happen. I get it. The issue, was when it took forever to get a reply from Tanga to an email where I state the problem and asked what to do about it? Once I finally received a reply, the CS employee named "Kendall" was extremely rude and did not attach a return label as stated. She only attached a Return Form Authorization. She further went on (in another email days and days later) to state that my email is the problem, not her and not Tanga! She was horrible. Issue still not resolved because they are so SLOW. Not only slow but rude and the Mophie never worked. Spend your money elsewhere folks. Tanga has gone downhill. They used to be AWESOME! Need to purge employees like Kendall.

Groupon "Book A Photographer" and then a second Groupon for "Carpet Cleaning" have been the worst experiences ever. Both are impossible to schedule with. They don't answer emails. They do not return calls. They have been impossible (literally) to "work" with. Can't really "work" with someone if the businesses are basically a ghost.
I did an online chat with someone through Groupon to try and sort this out and he was no help at all. I also exchanged several emails with Groupon and their attitude is flippant and entitled. I did not get anywhere with Groupon. Horrible company that does NOT care about the consumer. In short, I have purchased TWO Groupons in the past month and cannot use either one! Groupon doesn't care. Do NOT do business with Groupon. I've had TWO separate horrible experiences in the past month alone! BEWARE.