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Jillian S.

Contributor Level

Total Points
85

1 Review by Jillian

  • SHEIN

6/12/19

I was so excited to make an order here they had so many affordable clothes and I saved up to make a pretty big order of summer clothes! Never made the order bc they kept rejecting my payment. Tried debit card, Apple Pay, PayPal, nothing worked. When I contacted customer service they told me they'd send me an invoice to fill out via email. That "invoice" was just another link to Apple Pay which didn't work. Told them that and they asked me to send a picture of my card and my ID and they'd put me on their "Whitelist" to try and process the order. Obviously was not comfortable doing that so I gave up. Very disappointed. It should not be this hard to order something online. I've heard the clothes aren't super great quality which I assumed for the price, but that whole hassle was ridiculous. Also be warned there is another company called Zaful which the exact same thing happened to me when I attempted to make an order. Maybe connected to Shein? It all comes from China I guess. Beware these weirdly cheap websites.

* SHEIN attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

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molly m. – SHEIN Rep

We attempted to assist this customer but did not receive a response.

Jillian Has Earned 5 Votes

Jillian S.'s review of SHEIN earned 5 Very Helpful votes

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