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Jill I.

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3 Reviews by Jill

  • Zulily

10/6/20

Zulily used to be a great company. Not now. I used to shop with them a lot, finding unique and interesting things at great prices, and they had great customer service, really going out of their way to make the customer happy. Not now. I recently ordered two sets of neck gators, or as they call them, convertible scarves. When they arrived I discovered they would not go over my head. I looked back at their statements regarding measurements and materials. I measured what I received and found the ones I received to be significantly smaller, and the materials label did not match what Zulily claimed. What should have allowed it to stretch wasn't there. So I contacted Zulily. Repeatedly. While they agreed to approve the return, they expected me to pay the return shipping charge of $8.99.( I think they may even add on tax to shipping, at least for shipping out orders. And that in itself is somewhat deceptive. They claim additional orders ship for free on the weekends, and yet they charged me $9.84 for the second order, something that they did refund at that time with my earlier complaints.) Anyway, after numerous emails from me asking them to cover the return shipping charge since they indeed misrepresented what they were selling, a nice customer service agent agreed, telling me I would not be charged for using their return label. Here's what he wrote: "In regards to the return label, you will not be charged for this return." Simple and straightforward, right? No ambiguity. So what happened? They charged me the $8,99 shipping fee they promised me they would not charge. And the refund for my items was only issued in store credit which I really don't want since I don't think I want to ever shop with them again. They may have saved some money on shipping, (although I would argue that scarves are light weight and could be shipped for far less) but they have lost me as a customer. I have contacted them yet again, telling them that they charged me for the return shipping after promising they would not. And I received a totally inept response to my most recent complaint: "I am sorry to hear that you were charged the return shipping fee. I went ahead and added $5 store credit to your account which is ready to use right away to cover the shipping cost. I want to assure you that we continually strive to make things better, and are focused on what we can do to make your experience as effortless and enjoyable as possible." Are you kidding me? How does a $5 store credit equate to an $8.99 refund which I'd assumed was going back to my credit card? They make it sound like they are doing the customer a favor when clearly they are not. I'm totally fed up with their meaningless assurances that they care about customers and their feelings which they do nothing to satisfy. Earlier, a different customer service agent wrote an almost identical line, thanking me for sharing my feelings: "Thank you for letting us know how you feel about this. Your feedback is very important to all of us here at Zulily. I want to assure you that we continually strive to make things better, and are focused on what we can do to make your experience as effortless and enjoyable as possible." What nonsense! This must be some standard spiel that they tell their agents to say. None of it means anything if they do not listen to the complaint that is made and respond accordingly. No one appears to be home and conscious at Zulily. I don't know if this all has to do with Covid and not being able to hire people who are literate, or perhaps, they have sold themselves to another entity that doesn't care about its customers and is out to make every last dime they can. They certainly do not cross check their descriptions, and a lot of their products seem directly manufactured for them, like under their own brand, cheaply made in China. I'm not totally sure about that part, but I do know that with a lot of what I've bought from them recently, it doesn't seem like the quality is there anymore. Like I said, they've really gone downhill. And I'm not traveling with them anymore for that jerky, bumpy sled ride banging into countless issues that they refuse to fix. I've now opened up a possible case with Paypal, so I will see where that goes Since the opening of that complaint against them, I just received three more totally inadequate emails from Zulily. One simply addresses my feelings and how thankful they are that I shared those with them, again, not addressing the issues, the second one claims that they sent the $8.99 shipping fee back to me through Paypal; however, I checked my account and there isn't any refund, on, or near the date they have cited. In the third email from Zulily sent to me on 10/4/2020, they state:" It looks like your $8.66 refund was posted to your Zulily account as store credit on 02/10/2020." This makes absolutely no sense. What happened back in Feb of this year, about 8 months ago -- when Zulily was a decently run company -- does not pertain to the current issues whatsoever. Both the date and the amounts are entirely wrong. I really don't think these people know what they are doing. I'm not sure if they are deliberately going out of their way to be annoying or not, but they are successful in that regard even if they are not trying. It's incredibly frustrating to try to have an intelligent conversation with some one who is not home and doesn't care. I do not wish to do business with them ever again. They do not make my days "delightful;" instead, they add on layers of stress and frustration. Worst customer service department ever!

  • That Daily Deal

9/29/20

I'm surprised how low I'm seeing the ratings for That Daily Deal. My experience with them has actually been quite positive. I've found quite a few bargains on quality merchandise. I've placed several orders now, and received everything within a reasonable amount of time. I did go for the bundle up shipping which they seem to offer free shipping on multiple items a couple of times a month, so with that option, orders do take about 2 weeks to arrive. I did have a couple of complaints over items that weren't quite right, but Kiesha with customer service was quick to respond and make things right. She both refunded and replaced per my request on different items. I was sent a label for one return with shipping paid by That Daily Deal. So it seems to me that they are legitimate, try to make things right, and stand behind their products, taking care of their customers. I have done some price checking, and found That Daily Deal's prices to often come in at less than for the same items on Amazon, Ebay, or Walmart. I do wish that their descriptions of items were a little more detailed, and that they wouldn't send quite so many emails. But overall, I've been very pleased with both the products that they sell and the way that they treat their customers. As I said, Kiesha, in particular, has been extremely kind and helpful!.

  • SuperJeweler

2/6/20
Verified site experience

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