Jill G.

If you like the way their merchandise looks, order it now for Christmas 2020 and you might be lucky enough to receive it on time.

It took two and a half months to get my order. That was well past the date I needed it. They refused a refund. Worst company ever!

I love the type of merchandise Gustafson's carries, so having recently moved to the area, have checked out this cute little store numerous times. I was NEVER acknowledged when I went in there. They made eye contact with me, but not a word, I was never asked if I needed help, nothing. I have gone there at least five times, thinking everyone has a bad day sometimes. Nope, nothing, still always rude. As a person of color I don't typically jump to conclusions, so I had a white friend go there to see what would happen. You guessed it, service with a smile. Please help make the world a better place and shop elsewhere.

While working on a car, we needed a part, so ordered it for pick up. We didn't receive it's ready email, so I decided to go in to pick it up and if anything, it could be pulled from the shelf. When I got there, there were two gentlemen working at the desk and no customers. Leroy was apparently new or had a cognitive disability and couldn't find the part in the back. After looking unsuccessfully for about ten minutes he decided to go get it from the front of the store. That was also difficult for him. Eventually, he found it. His manager, Tyler, showed him how to ring it up and asked for my ID. I didn't have an ID, but I had the email of the paid receipt for this $8 part. HE WOULDN'T GIVE IT TO ME! I get it, they need to know it is paid for and getting picked up by the right person, but it was an $8 part and I had the receipt. I had to go home and return with my license to pick up. He didn't even ask for proof it was paid for. A little common sense would have been great. Tyler is not a customer-first manager (he said he was the manager, sad choice by OReily if that's true}.

I was excited to find a place to sell my giftcard. It was for a gas station we do not have in our area. I gave them the necessary information and the next day received an email saying I had a zero balance on the card. I immediately checked again and the amount I said was on there was still on there, I was not mistaken.

I messaged someone online with my issue. They said to call customer service, which I did, and had to leave a message. I messaged the assistant I had previously mentioned and he put in an order for a call during a certain time. That didn't happen either. When I told them that, they were apologetic and asked that I stay available near my phone.

My solution was to go to one of the many other places for a buy back. No issues with the others. Customer service in returning calls was non existant with Giftcash. They get one star from me because the guy online was trying to be helpful and was friendly. They also do not have a zero star option. I am disappointed to say the least.