OMG, this is the WORST website! I hired a lawyer to reach an agreement with Brackenridge House B&B contingent that I delete negative posts. Somehow, Google forwarded my review to Trivago and they WILL NOT delete my post which is costing me a recovery of $1,650! I have deleted my Google post and emailed Trivago FOUR times, also called transcontinental long distance to Dusseldorf Germany. DusselDORKS repeatedly reply they cannot delete my post. Danke nein. Google forwarded the post and is not returning my emails either.