Today is February 7,2017. I just received two Christmas presents that I ordered in November 2016 on cyber Monday. These items were listed as guaranteed Christmas delivery. A week before Christmas I was informed that they would be here on Christmas Eve. No such luck, after Christmas I spoke to a customer service representative and was told part of the order was on its way but that the other portion of the order probably was lost. They were good about refunding my money, however that didn't help much as I had no time to replace the items. I did receive the first part of the order a week and a half after Christmas and just got the "lost" package today. NEVER AGAIN will I purchase from this sight.