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Never respond to emails. I waited 8 hours to get to a video call with someone and she asks me to send email to support. I did the last few weeks, no response no response no response! Only automatic emails no live person to resolve issues! I've been hold up here too long unable to complete my UI application. Someone please do something about this company! I will write to White House! No service! But it hold up people's files!
Tip for consumers:
No response, no reponse, no response!!! It's been over 1 month! No intention to help or service!!!
Products used:
ID verification
* ID.me attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Jie S.'s review of ID.me earned 32 Very Helpful votes
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Concept is great. Hard to get to IRS signin acct. Hard to use a security app like 1Pass due to...
If you're not used to doing everything on your phone, the instructions aren't that easy to follow.
Hello,
We are sorry to hear that you've had a frustrating experience with the identity verification process. We are here to support and help resolve your issue. If you would like our assistance, please send us an email at sj.support@id.me. We hope to hear from you soon!
-IDme Social Response Team