Jia L.’s Reviews of FreeShipping & more

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“Won't let you know that you reach your maximum cash back amount of ($1000)”

12/11/17

(Update)
So I made a new account after reaching the limit. However, after few months of use. Freeshipping cancelled my account without any notice because I am heavy shopper. The only good thing is that they refunded me the money for that month but they did not send me the rest of the money that I had accumulated. This company is very unprofessional.
(Old)
Beware there is a $1000 limit cashback which they do not let you know about it. I made over 20+ transactions during Thanksgiving/ Black Friday and now they declined all of them because according to them I reached my annual maximum cash back amount which they did let me know that I have reached. How am I supposed to know and keep track of the amount that I have received so far? Plus, they decline your cash back after like one month of your transaction which is very deceiving and misleading. If they would have let me know I did, I would not have made all the purchases with it and use Ebates instead; which is free service unlike this. Very bad customer service; they do not take responsibility for the fault in the program.

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Thank you

FreeShipping C. – FreeShipping Rep Over a year old

Hi Jia,

I apologize for the confusion regarding your account. We do try and make the limits very clear to our members. You would have seen these when signing up, on the Savings Center page, How it Works, FAQ's and the Terms of Service. Please let me know if you have any questions on locating these.

Thanks!