I ordered a pair of shoes one week ago and experienced a few problems that were solved after making a phone call so I decided to give them another chance. I ordered another pair of shoes. They did not ship because the representative told me the address was different. It was not! But no one ever contacted me. After I called them I was given that information. I will NEVER order from them again. They are the WORST. Thanks MACY'S for your easy shipping process and for keeping me informed about my shipment! Good bye DSW!