I've been waiting for my order for weeks, it's clearly lost (if they even sent it in the first place), I've requested a refund and customer service is ignoring me. From the looks of other reviews online, this is how they treat A LOT of customers. Other brands can pull themselves together when it comes to customer service, there's no excuse for By Terry being so damn messy, taking customers' money but not delivering them product in return. My advice? Save your money for a brand that actually cares about their customers and delivers efficiently on their legal obligations.