We received a notice from the owner they have cancelled our 2 bedroom 2 bath condo which we had booked months ago. They said they had double booked the condo with another site and failed to notice this. I have emails which I have sent to Flipkey (I finally connected via phone call for 25+ minutes I had with the Flipkey representative during which I specifically stated I HAD already booked my own condo due to the lack of response (I waited 6+hours for a response after sending an email) after the owner cancelled the 2 bedroom 2 bath condo. Because of the late cancellation I couldn't wait any longer for a response. Because Flipkey failed to contact me other than send me useless options of condos (AGAIN I specifically stated to the Flipkey representative over and over again that I had to book my own a 1 bedroom 1 bath -which was more money and I lost my trip cancellation money). If I were to cancel at such a late notice I would have been penalized a substantial amount of money.