J H.

This is the worst company I have ever dealt with. I made a mistake when I first booked. ( I booked twin beds instead of queen). First email quoted $224.11 for the room. I called the number on the bottom of the confirmation email. I was told the reservation had been changed and I would get another confirmation email in a few minutes. After 30 minutes, I called again. I received a confirmation email with room charge of $200.90. When I asked, the agent told me the rate was $209.11. I said, I am looking at the email confirmation. She said, no the rate is $209.11. When I asked about the three different prices quoted, she said, no the rate is 209.11. I said, you know what, cancel the entire reservation. She did but said there is a $15 nonrefundable booking fee. This was the first I heard of that. After speaking with a supervisor, I was told it is in the fine print. The supervisor would not reverse the booking fee. I will never do business with this company ever again. They are all screens and mirrors. Completely inept.