I've been a regular user of this site for quite some time. I have witnessed trolls coming in and out. The moderators can definitely abuse their power and oftentimes do for very trivial reasons. My "favorite" experience on this site consisted on two trolls spamming in the chat, saying inappropriate things, and harassing other users. Two moderators on the chat, however, decided to ban a regular user for no apparent reason besides the fact that he was telling the moderators to ban the trolls who wouldn't stop harassing other users. I do enjoy chatting with some other regular chatters, but I will also agree that the site (and moderators) need major improvement. I have literally witnessed pedophilia and perverted discussions, but the moderators are not online 24/7, so there is no watching out for the younger and more vulnerable chatters. It's disgusting. If you are looking for emotional support or advice, then this is obviously not the best site to use, so I would recommend sites such as 7cups or other chat rooms.