J F.

Terrible company, never use! I placed an order on the 22nd Sept, it is now the 8th Nov and still no delivery. After initially contacting the customer care team I was informed of an issue with the supplier and told I could either continue to wait or request a refund. I decided to wait a bit longer as this was something I really wanted and during this time received constant email offers from the company. So I find it hard to stomach that after logging onto my account to check the status of my order I was informed that JRN retail group trading as Nigel Ohara can no longer fulfil my order and they cannot process a refund, I have to contact my bank to initiate a charge back transaction. Why could they not have emailed me? This company is a sham! They attract you with low prices to take your money then lead you on for weeks before you discover that you are left high and dry. What is most disappointing is that the company and website still exists. Trading standards will be informed!