They are a joke. People ring them when they are at their absolute lowest and have lost all hope. They will just cut you off on the phone after 15 minutes and tell you the call has to end. How do they think this is going to affect people? It's disgraceful. Their counselors don't seem to even have a rudimentary understanding of mental health. They don't pull people away from the cliff, they push people towards it. I'll never make the mistake of ringing them again. I'm hanging on by a thread and they just cut my thread.
As for their "support" forums they are a joke. It's just take, take, take with very little give in return. It's the same few people who reply to posts if you're even lucky enough to get a reply.