I ordered couple of items from pottery barn kids online store. A wrong item was delivered and I was instructed to either return to a local store or send back via ups in order to get correct item ship out. I chose former. And after days returning item to store, I received no info when the correct item will be shipped. Called customer service again and all in a sudden I was told I should return through ups and there is no note indicating i've made the return. I'll call store tomorrow and hopefully get this straight... Their business process is extremely inconvenien, not to mention terrible customer agent. I got transferred during the call without any reason, and has to re-explain the whole situation.
Should read all these reviews and stay away from pottery barn kids. Lesson learned