Jessie T.

TERRIBLE! BEWARE! This place is smoke and mirrors, you are promised such an easy and carefree experience, but what you get is deception and irritation. The owners and staff were rude and had horrible customer service. We had our wedding here this last September and it was not at all what we had imagined. Judi who was our wedding planner promised us so many things, like free upgrades with our package and special accommodations for the hotel shuttle. At the final walk through which was a couple weeks before the big day, Judi was charging us for the items that we had thought were part of our promotion. After clarifying this up other members of management the charges were removed. Sadly, the accommodations with the hotel shuttle was never resolved even after speaking with hotel staff. Hotel staff informed us that this is not the first time information regarding the hotel shuttle was misrepresented to couples that have been referred to them by the Chateaux at Fox Meadows. In addition, Judi said that the day of coordinator would set up decorations, however Sara one of the owners told us after the wedding, that is not something that we do and it is only a curtesy, and that we needed to have someone to handle that on our own. We wish we knew this before so there wasnt so many items missed.
Furthermore, after the walk through when we caught some of these mistakes we reviewed all the documentation and contracts with staff again. Day of the wedding, many mistakes were still made that were clearly documented in the final walk through paperwork. When discussing this with Sara after the wedding, she did not apologies for the mistakes, instead she said we knew you werent going to be happy. We did the best we could. Vendors at The Chateaux at Fox Meadows were great and the Venue was Beautiful. However, if you dont want to be lied to, stressed out, and belittled for wanting your wedding day as perfect as it can be, then dont and make the same mistake we did.