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Zazzle is a complete disaster. Placed an order for rectangular business cards (and these are completely basic cards, no images, few words, black ink) on 9/3/17, originally expected to arrive by 9/15 (I believe I am being generous with that expected date). Today is 10/10/17, and after multiple messages to them, I only know that they are working diligently to fulfill my order as quickly as possible, and that my shipping has been upgraded. I will never receive this order, and their customer service is horrific -- I have Zazzle Black, and after multiple negative experiences I will never purchase anything from Zazzle, ever again. Read these negative reviews and stay away! Earlier this year I ordered a personalized notebook and they literally just threw it in a box completely unprotected and it arrived with the corners, edges, and spiral crushed. IF YOU NEED TO CONTACT THEM ABOUT AN ORDER, do not choose "Where is my order?" as they will NEVER receive/respond -- it's like that option is only there for show! Choose "Cancel or modify my order"!
Jessie H.'s review of Zazzle earned 4 Very Helpful votes
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Hello Jessie,
I am so sorry to hear the disappointment you experienced regarding your recent Zazzle order. This is definitely not the type of service we want to be known for, and I truly apologize.
Although you have been able to get in contact with our Customer Support team, I will be reaching out to you via email with any available updates.
Thank you for your continued patience,
Tram